Privacy Policy

Last updated:

This policy explains how Brand Digital Pty Ltd (ACN 697 798 093) (“we”, “us”, “our”) collects, uses, stores and discloses personal information. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and we are committed to protecting your privacy.

1. The information we collect

We only collect personal information that is reasonably necessary to carry out our business of providing SEO and digital strategy services. The kinds of information we typically collect include:

  • your name, email address, phone number and business website URL when you submit our contact form;
  • information you choose to give us about your business goals and budget;
  • technical information about how visitors use this website (pages viewed, device type, approximate location, referral source) collected via privacy-respecting analytics;
  • information you provide to us during an engagement, including access credentials we need to perform agreed work.

2. How we use it

We use personal information to:

  • respond to enquiries and provide quotes;
  • deliver the services you have engaged us to provide;
  • send service-related communications, invoices and reports;
  • improve this website and our services;
  • comply with our legal obligations.

We do not sell your personal information and we do not use it for any purpose unrelated to the services you have engaged us for, except where required by law.

3. Cookies and analytics

This website uses minimal cookies and a lightweight analytics setup to understand how visitors use the site. You can disable cookies in your browser at any time; the site will still function. PLEASE REVIEW — confirm exactly which analytics provider is in use at launch (e.g. Plausible, Fathom, GA4) and update this section to name it.

4. Storage and security

Personal information is stored on systems managed by us and our hosting and email-delivery providers. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. PLEASE REVIEW — confirm whether any personal information is stored offshore (e.g. with overseas hosting or analytics providers) and disclose those jurisdictions here.

5. Retention

We retain personal information only for as long as we have a legitimate business or legal need to do so. Enquiries that do not result in an engagement are retained for a reasonable period and then deleted. PLEASE REVIEW — confirm a specific retention period (e.g. 24 months) that matches operational practice.

6. Disclosure to third parties

We may disclose personal information to trusted third parties who help us run our business — for example, our hosting provider, email delivery provider, accounting software and analytics provider. We require those providers to handle personal information consistently with this policy and their own privacy obligations.

7. Your rights

Under the APPs you have the right to ask us:

  • what personal information we hold about you;
  • to correct information that is inaccurate, incomplete or out of date;
  • to delete information we are no longer required to hold;
  • to access a copy of the information we hold about you.

To make a request, contact us using the details below. We will respond within a reasonable period and usually within 30 days.

8. Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact

Brand Digital Pty Ltd
PO Box 417, Sanctuary Cove, QLD 4212
Email: hello@brand.digital
Phone: 0419 030 603

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page; the date below indicates when it was last updated.